Shipping Policy

This Shipping Policy applies to physical product orders placed through our online store. By placing an order, you agree to the terms below.

Order Processing

Orders are processed within 1–3 business days of purchase (Monday–Friday, excluding holidays). You will receive a confirmation email when your order is placed and a separate email with tracking information once it ships. Orders placed on weekends or holidays begin processing the next business day.

Shipping Rates & Delivery

We currently ship via Standard Shipping to all 50 U.S. states and territories for a flat rate of $7.95 per order. Estimated delivery time is 5–7 business days after processing, though transit times may vary by carrier and location. We do not currently offer international shipping, expedited/overnight shipping, or shipping to P.O. boxes or APO/FPO addresses — orders to these will be canceled and refunded.

Order Tracking

Once your order ships, you’ll receive a tracking number by email. Please allow 24–48 hours for tracking information to update after it’s issued.

Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders delayed, misdelivered, or lost due to an incorrect or incomplete address provided by the customer. Address changes cannot be guaranteed once an order has entered processing — contact us immediately at info@riaa.education if you need to correct an address.

Delays

Occasionally, shipments may be delayed due to weather, carrier disruptions, high order volume (e.g., holidays), or other circumstances outside our control. We appreciate your patience and will do our best to communicate any known delays.

Lost, Damaged, or Stolen Packages

If your order arrives damaged, or tracking shows delivery but you have not received your package, contact us at info@riaa.education within 7 days of the delivery date (or expected delivery date) with your order number and, if applicable, photos of the damage. We will work with you to arrange a replacement or refund. Once a package is marked “delivered” by the carrier, we are not liable for loss or theft, but we’re happy to help you file a claim with the carrier.

Multiple Items / Partial Shipments

Orders with multiple items may ship separately depending on availability. You will not be charged additional shipping for split shipments of a single order.

Returns & Exchanges

For information on returning or exchanging a shipped item, please see our Return Policy, available during checkout.

Questions

Shipping Policy

become part of our community